Terms & Conditions
Last updated: June 11, 2026
These Terms & Conditions ("Terms") govern your access to and use of the Vecinity platform, operated by Claviu SAS ("Claviu", "we", "us"), a company incorporated under the laws of Colombia. By accessing or using the service you accept these terms in full.
1. Acceptance of terms
By accessing or using Vecinity, the user agrees to be bound by these Terms & Conditions and by the Privacy Policy. If you do not agree, you must not use the platform.
2. Definitions
In these Terms: "Service" or "Platform" refers to the Vecinity platform and all its features, web and mobile applications; "User" or "you" refers to any individual or entity accessing or using the Service; "Property" refers to the homeowners association, residential complex, building or community that contracts Vecinity; "Content" refers to all text, graphics, logos, software and other materials on the Platform.
3. Service description
Vecinity is a community and HOA management platform that includes modules for communication, reservations, requests, billing, front desk and an AI assistant, among others. Specific conditions for each Property may be detailed in separate service agreements, which shall prevail in case of conflict with these general Terms.
4. Eligibility
By using the Service, you represent that you are at least 18 years old and have the legal capacity to enter into binding contracts. If you are using the Service on behalf of an organization or Property, you represent that you have the authority to bind that organization to these Terms.
5. User accounts
The user is responsible for the confidentiality of their credentials and for all activity under their account. They must provide accurate information, keep it up to date, and notify us immediately of any unauthorized use.
6. Plans and payments
Plans are offered based on community size. Published prices are for reference and may change. Billing and specific conditions are confirmed at the time of contracting.
7. Acceptable use
The user agrees to use the Platform only for lawful purposes. In particular, you must not: violate any applicable laws or regulations; infringe the rights of others; attempt to gain unauthorized access to Vecinity's systems; transmit malicious code or interfere with the service; or use the Platform for fraudulent or deceptive purposes.
8. Intellectual property
All content on the Platform, including but not limited to text, graphics, logos, icons, images, software and its compilation, is the exclusive property of Claviu or its licensors and is protected by Colombian and international intellectual property laws. You may not reproduce, distribute, modify or create derivative works without our prior written consent.
9. Third-party services
The Platform may contain links to third-party websites or integrate with third-party services (for example, messaging, payments or notifications). We are not responsible for the content, privacy policies or practices of such third parties. Your use of third-party services is at your own risk.
10. Messaging (WhatsApp, email, SMS)
Vecinity uses messaging services to facilitate communication between the Property and its residents through WhatsApp, email and SMS, and enables automated interactions through its AI assistant. By using these services you agree to receive operational and administrative notifications, not to use the channels for spam, harassment or unlawful purposes, and to acknowledge that message delivery depends on third-party platforms and is not guaranteed. WhatsApp communications are provided through Meta's WhatsApp Business Platform; standard messaging rates may apply according to your mobile carrier. You can opt out of these communications at any time.
11. Disclaimers and warranties
The Platform and the Service are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free or completely secure. We disclaim all warranties to the maximum extent permitted by law.
12. Limitation of liability
To the maximum extent permitted by Colombian law, Claviu shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or business opportunities, arising from the use or inability to use the Platform, even if advised of the possibility of such damages.
13. Indemnification
You agree to indemnify and hold harmless Claviu, its directors, employees and agents from any claims, damages, losses or expenses (including legal fees) arising from your violation of these Terms or your use of the Service.
14. Termination
We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service will immediately cease. Provisions that by their nature should survive termination shall remain in effect.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
16. Entire agreement
These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Claviu regarding your use of the Service.
17. Governing law and jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of Colombia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Bogotá, Colombia.
18. Changes and contact
We may update these terms at any time; changes will be effective upon posting on this page. Your continued use of the Service after changes constitutes acceptance. For inquiries, write to soporte@vecinity.co.