Privacy Policy

Last updated: June 11, 2026

At Vecinity (operated by Claviu SAS) we respect your privacy. This policy explains what personal data we collect through our website and our mobile apps for residents and front desk, how we use it, who we share it with, how long we keep it, and what your rights are as a data subject under Colombian Law 1581 of 2012.

1. Data Controller and Data Processor

In the Vecinity model, the homeowners association, residential complex or community ("the Property") that contracts the platform acts as the Data Controller of its residents' personal data: it determines the purposes of processing and obtains the data subjects' authorization. Vecinity (operated by Claviu SAS) acts as the Data Processor: we process personal data on the Property's instructions, exclusively for the purposes it defines, and we do not use it for other purposes. We maintain strict confidentiality and apply technical and organizational measures to protect the information.

2. Data we collect

We collect data you provide and data generated by your use of the platform, organized into the following categories: (a) Identity: full name and identification document; (b) Contact: email address and phone number; (c) Property and unit information: community, tower, apartment or house, role (owner, tenant, administrator, front desk) and coefficient; (d) User-generated content: messages, requests (PQRs), reservations, announcements and attachments; (e) Device identifiers: push notification tokens (FCM/APNs), device model, operating system and app version; (f) Usage and security data: access logs, sign-in dates and times, and visitor entry and exit records in the front desk module.

3. How we use your data

We use your data to operate the platform, manage your community, authenticate your account, process reservations and requests, send operational communications, ensure community security, and improve the service. We do not sell your data or use it for third-party advertising.

4. Push notifications

Our mobile apps for residents and front desk may send you push notifications. To do so, we register a device token through Google Firebase Cloud Messaging (FCM) on Android and the Apple Push Notification service (APNs) on iOS. We use these tokens solely to send you community alerts: administration announcements, reservation confirmations and reminders, updates to your PQRs, and visitor and front desk notices. We do not use the tokens for advertising. You can disable push notifications at any time from your device settings (Settings → Notifications → Vecinity) or within the app preferences; when you do, we delete or stop using the associated token.

5. Location data

Vecinity does NOT collect precise location data and does NOT track your location in the background. The front desk and visitors module operates based on the registered unit and community, not on the device's geolocation. If any future feature were to require access to location, we would request it explicitly through the operating system permission and update this policy.

6. Communication channels

To deliver the service we use several communication channels: (a) WhatsApp: operational notifications, announcements, reservation confirmations and automated responses through Meta's WhatsApp Business Platform, under its terms; Claviu does not share your data with Meta for advertising purposes; (b) Email: official communications, billing, reports and administrative notifications; (c) SMS: urgent notifications, security alerts and authentication codes. The use of these channels is subject to the authorization given to the Property that manages your community. You may opt out of non-essential communications at any time by replying "STOP" on the relevant channel, adjusting your in-app preferences, or contacting your community administration.

7. Who we share information with

We only share data with providers that help us operate the service (sub-processors), under confidentiality and data processing agreements: cloud infrastructure providers (Amazon Web Services), messaging (Meta's WhatsApp Business Platform), push notifications (Google FCM and Apple APNs) and our email provider. We also share data with your community administration to deliver the service, or when required by law.

8. International data transfers

Some of our providers process data outside Colombia. In particular, cloud infrastructure (Amazon Web Services), messaging (Meta / WhatsApp), push notifications (Google FCM and Apple APNs) and email may involve storing or processing data in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place (data processing contractual clauses and security measures) to protect your information in accordance with applicable Colombian law.

9. Data retention

We keep your personal data while your account is active and for as long as necessary to fulfill the purposes described. When you request the deletion of your account, we delete or anonymize your data within a maximum of 30 days, except for information we are required to keep for legal, accounting or security obligations. See the detail in our Account & Data Deletion Policy.

10. Security

We apply technical and organizational measures to protect your information, including role-based access control (RBAC), per-community data isolation, encryption in transit (HTTPS/TLS) and audit logs. We limit access to personal data to the staff and providers who need it to operate the service.

11. Children's privacy

Vecinity is not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor without the corresponding authorization, we will take the necessary steps to delete such information.

12. Cookies and tracking technologies

This website does not use tracking cookies, third-party analytics or advertising tracking technologies. We may only use cookies that are strictly necessary for the basic functioning of the site. The mobile apps and the administration platform use only the technical identifiers described in this policy (for example, push notification tokens) to deliver the service, never for advertising purposes.

13. Your rights

As a data subject, under Colombian Law 1581 of 2012 and Decree 1377 of 2013, you can access, update and rectify your data; request proof of the authorization granted; be informed of the use of your data; revoke authorization and request deletion where applicable; and file complaints with the Superintendence of Industry and Commerce. To exercise these rights, write to us at privacidad@vecinity.co or contact your community administration as the Data Controller.

14. Account and data deletion

You can request the deletion of your account and personal data at any time. We explain what data is deleted, what is retained by law, and how to request it in our Account & Data Deletion Policy.

15. Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this site with a new "Last updated" date.

16. Contact

For any questions about this policy or the processing of your personal data, write to us at privacidad@vecinity.co.